Frequently Asked Questions

What is Qataren?

Qataren is a marketplace that connects buyers and sellers, allowing users to trade various crypto assets securely and efficiently.

How do I create an account?

To create an account, simply visit our registration page, fill out the necessary information, and follow the prompts to verify your email.

Is my personal information safe?

Yes! We prioritize your privacy and use end-to-end encryption to protect your personal information.

What crypto assets can I trade?

You can trade a variety of assets, including Btc, Eth Atom and Xrp. We also support dollar deposits and also Tether and USDC withdrawal and conversion.

How do escrow services work?

Our escrow service holds the funds during a transaction to ensure both parties fulfill their obligations before the funds are released.

Can I cancel a transaction?

Yes, you can cancel a transaction before it is finalized. Just contact our support team for assistance.

What payment methods are accepted?

We accept various payment methods, including credit/debit cards and bank transfers. Check our payment options for more details.

How do I report a problem with a transaction?

If you encounter any issues, please reach out to our support team immediately, and we will help resolve the matter.

Are there any fees for using the platform?

Yes, there may be transaction fees depending on the type of trade. Please refer to our fee schedule for more information.

How can I contact customer support?

You can contact customer support through our help center or by emailing us directly at help@qataren.com

Can I see my purchase history?

Yes! You can view your purchase history in your account settings under the "Order History" section.

What should I do if I forget my password?

If you forget your password, click on the "Forgot Password?" link on the login page, and follow the instructions to reset it.